Operations & Client Experience Associate (Remote)
Fluent English Required | Spanish is a Plus
Full-Time | Remote
About the Opportunity
We are recruiting on behalf of a US-based client operating in the digital healthcare sector. The company provides virtual services to clients across the United States and is rapidly expanding its operations and support team.
This role is ideal for someone who enjoys working with people, improving processes, and ensuring an excellent client experience in a fast-growing international environment.
Role Overview
The Operations & Client Experience Associate will play a key role in supporting client onboarding, coordination, and ongoing service delivery. The position combines client communication, operational coordination, and process improvement responsibilities.
You will work closely with internal teams to ensure smooth workflows, efficient operations, and a high-quality experience for clients.
Key Responsibilities
Communicate directly with clients via email, phone, and messaging platforms
Support client onboarding, scheduling, and ongoing service coordination
Collaborate with internal teams to ensure seamless service delivery
Track operational performance and maintain reporting in spreadsheets
Analyze workflows and identify operational improvements
Help implement scalable and automated operational processes
Support operational projects as the organization grows
Assist in identifying bottlenecks and proposing efficiency solutions
Ideal Candidate
Fluent English speaker (Spanish is a strong advantage)
Excellent communication and interpersonal skills
Empathetic, professional, and client-focused mindset
Comfortable handling client interactions across multiple channels
Strong organizational and time-management skills
Detail-oriented with problem-solving abilities
Comfortable working with Google Sheets or Excel
Interest in using AI tools to improve productivity
Ability to work US Eastern Time hours
What We Offer
Remote full-time position
Long-term career growth opportunity
International work environment
Opportunity to work with a fast-growing US company
Supportive and collaborative team culture
How to Apply
If you are interested in joining an international team and building a career in operations and client experience, we would love to hear from you.
Apply now by sending your CV and portfolio to [email protected]
